Terms & Conditions

These terms are effective from May 25th 2021

1. Order Confirmation 

 By accepting these terms and conditions, and upon confirmation of the customer's order, a written and binding agreement is entered into between the customer and PASNORMALSTUDIOS.COM. Once an order is completed on PASNORMALSTUDIOS.COM, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order PASNORMALSTUDIOS.COM reserves the right to cancel and order up to the point of delivery.  

2. Age Restriction 

If the customer is under 18, permission must be obtained from a parent or other person of authority. 

3. Registering your data when ordering

When ordering from a Pas Normal Studios e-commerce store we will register different datas about your order and you as a customer to fulfill your order.
Please refer to our privacy policy for details.

4. Payment 

PASNORMALSTUDIOS.COM accepts Dankort, VISA/Dankort, VISA Electron and MasterCard. 

All information is sent securely to PASNORMALSTUDIOS.COM, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. PASNORMALSTUDIOS.COM does not store customer credit card information after completing the transaction. 

As payment service providers we are using Quickpay and Shopify Payments. 

. Prices are listed without shipping or other services that PASNORMALSTUDIOS.COM may offer. PASNORMALSTUDIOS.COM reserves the right to change prices at any time. On PASNORMALSTUDIOS.COM prices are shown in the following currencies: American Dollars (USD), British Pounds (GBP), Japanes Yens (Yen), Danish Kroner (DKK) and Euro (EUR).  

Prices on our ecommerce services are all consumer prices. Some territories (eg. USA) will not show prices including VAT. Please refer to the check-out page for a total price including VAT and taxes. 


5. Gift Certificates

We are offering gift certificates on our ecommerce services. All gift certificates are managed under the same terms of conditions as sales of our regular product.

Please note that our gift certificates might have an expiry date. 


6. Crash Returns

We offer a crash return policy on selected products for 2 years after your purchase. 

Please refer to our Crash Return page for further details.  


7. Changes to Terms of Service 

Pas Normal Studios reserves the right to modify or change these Terms of Service at any given time.

Any changes will be communicated on the website and by email to all registered users.  


8. Local Levies 

Please note that local import duties vary by country and region. These taxes are to be paid by the customer. 

Note on Brexit: In relation to Brexit and shipping to the U.K. we refer to the following document:
https://uk.pasnormalstudios.com/pages/brexit

Please be aware, if the customer chooses to refuse the shipment due to local import duty & tax, the parcel will automatically be returned to Pas Normal Studios. In this case, Pas Normal Studios reserves the right to charge the customer a $30 administration fee.  


9. Returns 

Returns must be notified within 14 days of receipt. The item must be returned within 14 calendar days from the date of notification. The product must be returned in original packaging with hang tags and other labelling. A purchase can be undone, even though the product has been tested. A product is only tested if the test is beyond what is possible by testing the product in a physical store. If the item is used, a specific assessment will be made of what a used item can be sold at to another consumer. A possible worthy degradation will be imposed on the buyer. Shipments do not include return label, however PASNORMALSTUDIOS.COM offer the below return options. All returns that do not meet the above requirements will be rejected by PASNORMALSTUDIOS.COM. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by PASNORMALSTUDIOS.COM.


10. Exchange 

We are currently unable to process exchanges. Please send back your unwanted items for a refund, and place a new order for the correct product.

E-mail: support@pasnormalstudios.com


11. Refunds

For refunds we offer a return label for (€10 EU, €15 Outside EU), you will be sent a payment link in this regard. Contact our team at below e-mail for return shipping options and specify "Refund" along with order number in subject header. 

E-mail: support@pasnormalstudios.com 

 

12. Warranty

All products from PASNORMALSTUDIOS.COM come with a 2 year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact customer service at support@pasnormalstudios.com 

 

13. Shipping 

PASNORMALSTUDIOS.COM sends packages with GLS in Denmark and FedEx or UPS to all their international destinations. Exceptions cannot be made. All shipments are insured and Track & Trace information is e-mailed to the customer upon dispatch from PASNORMALSTUDIOS.COM. 

Shipping times for regular service in Europe are 1-3 business days, and as a regular service outside Europe 3-5 days. PASNORMALSTUDIOS.COM accepts no responsibility for delays in customs processes outside the EU. Shipping times are a guide. 

Shipping costs vary from country to country. The prices are shown on PASNORMALSTUDIOS.COM and are added to the order when a customer places an order. Customer Service is at the customer's disposal to answer any questions regarding shipping costs on support@pasnormalstudios.com and +45 31 33 33 38.  

PASNORMALSTUDIOS.COM reserves the right to request additional shipping costs from the customer on orders for multiple items. 

 

14. Liability 

Pas Normal Studios ApS cannot be held liable for any indirect, incidental, special, exemplary, reliance, consequential or punitive damages, including without limitation, loss of profits, business interruption, reputational harm, data, use, goodwill, or other intangible losses. Neither in relation to using our products. Nor in relation to using our digital services online. 

 

15. Company Information 

PASNORMALSTUDIOS.COM and related stores are the official online shops for Pas Normal Studios Aps. Pas Normal Studios Aps is governed by Danish law and registered in Denmark at:


Pas Normal Studios ApS 
Kronprinsessegade 8b, 3 sal

DK-1306, Copenhagen K
Denmark 

Reg: 36440473 
+45 3133 3338 
support@pasnormalstudios.com