We guarantee every product we make. If you are not completely satisfied with your purchase for any reason, write to us and we will provide you with the necessary return shipping information. You have 30 days from the receipt of your order to return any products. You must retain the receipt of the return shipment until the product is received and refunded by Pas Normal Studios.
Please ensure that all items are returned clean, unworn, with their tags, and in the original packaging. Any faulty item can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. washed, soiled, or damaged), will not be refunded and be sent back to you. If the item has been used, a specific assessment will be made as to whether the item can be sold to another customer.
If a product has been damaged during use, read more about our Crash Replacement Policy.
For warranty claims purchased at www.pasnormalstudios.com please contact customer service at firstname.lastname@example.org
We require that you bring any faulty item purchased with one of our retailers, back to the respective retailer, as they will then evaluate the claim and assist with the replacement.
Find out more about our retailers around the world.
We are currently unable to process exchanges. Please send back your unwanted items for a refund, and place a new order for the correct product. Contact our support team (email@example.com) for return shipping options. Please fill out the return slip to be included with your returned goods. (download here)
Contact our support team ( firstname.lastname@example.org) for return shipping options and specify "Refund" along with your order number in the subject header. We offer shipping labels on all returns (6€ Denmark, 10€ Europe, €15 International) where you will be sent a payment link in this regard. Please fill out the return slip to be included with your returned goods. (download here)