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Return Policy

We guarantee every product we make. If you are not completely satisfied with your purchase for any reason, write to us and we will provide you with the necessary return shipping information. You have 30 days from the receipt of your order to return any products. You must retain the receipt of the return shipment until the product is received and refunded by Pas Normal Studios.

Please ensure that all items are returned clean, unworn, with their tags, and in the original packaging. Any faulty item can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. washed, soiled, or damaged), will not be refunded and be sent back to you. If the item has been used, a specific assessment will be made as to whether the item can be sold to another customer.

You can find your order number in your order confirmation e-mail

Return - Order numbers ending -DK

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -DK).

Alternatively, you have the option to drop off the items you wish to return at our Nordhavn Flagship store instead of shipping them back to us. Please note that product exchanges cannot be accommodated at the store. However, you may leave the items for a refund and make a new purchase directly at the Nordhavn Flagship store.

Please be aware that this option is only applicable to orders within Denmark (DK).

Return - Order numbers ending -EU

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -EU)

Return - Order numbers ending -DE

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -DE)

Return - Order numbers ending -UK

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -UK)

Return - Order numbers ending -US

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -US)

Return - Order numbers ending -INT

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -INT)

Bundle return policy 

Some bundles offer a free product with the purchase of two or more specified products. Bundles can only be fully refunded if all items making up the bundle are returned.  If one or more products within the bundle, including the free product, are not returned, we will deduct the value of each individual product that is not returned from your refund.

Exchanges

Unfortunately, a direct exchange is not possible. If you would like to exchange an item, please return it for a refund and place a new order for the correct item. The purchase price for the returned item will be refunded using the same payment method as used for the order.