Return Policy

Extended Holiday Returns

To accommodate holiday shopping, we are extending our return period for purchases made between November 1st and December 31st. These items can be returned until January 30th.

Returns are made as regular returns via our return portal.

Returns

We guarantee every product we make. If you are not completely satisfied with your purchase for any reason, write to us and we will provide you with the necessary return shipping information. You have 30 days from the receipt of your order to return any products. You must retain the receipt of the return shipment until the product is received and refunded by Pas Normal Studios.

Please ensure that all items are returned clean, unworn, with their tags, and in the original packaging. Any faulty item can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. washed, soiled, or damaged), will not be refunded and be sent back to you. If the item has been used, a specific assessment will be made as to whether the item can be sold to another customer.

You can find your order number in your order confirmation e-mail

If you wish to return items from your purchase please click here for our return options (for order numbers e.g. "W31000").