Dive into our replies to some of the most frequently asked questions you might have in relation to Pas Normal Studios. Still in doubt? Please have a look at our contact form to get in touch with our Customer Care team.

Orders

Payments

Delivery

Shipping

Exchanges & Refunds

Returns

Sizing

Warranty & Claims

Reserve in store

Orders

Payments

Delivery

Shipping

Exchanges & Refunds

Returns

Sizing

Warranty & Claims

Reserve in store

FAQ | Pas Normal Studios

Frequently Asked Questions

Orders

Can I make changes to my order?

Can I cancel my order?

How do I know if my order was successful?

My order was billed but I haven't received a confirmation email?

Payments

Which payment options do Pas Normal Studios offer?

What items are eligible for my discount or discount code?

Do you offer industry discounts?

Does Pas Normal Studios offer invoice payments?

Do you offer discount vouchers?

Delivery

When can I expect to receive my order?

The address I entered is incorrect, how can I change it?

Where can I find tracking for my order?

Will my order be subject to import duties & taxes?

Shipping

Denmark

Germany

Europe

Norway and Switzerland

United Kingdom

United States

Rest of the world

Exchanges & Refunds

How do I exchange an item?

How long do I have to return an order?

How long will it take to process my return ?

Returns

How do I return an order?

Is there a return fee?

Can I return items bought at a retailer ?

Can I return a bundle?

Can I return items bought with a gift card?

Can I return an online order to a Flagship store?

How can I return a gift?

Sizing

What is the right size for me?

My new Pas Normal Studios kit feels short or fits different from my previous cycling wear?

Warranty & Claims

What is Pas Normal Studios warranty policy?

What is not covered by your policy?

I have recived a faulty item, what should I do?

How do I file a claim or warranty?

Reserve in store

What is "Reserve in store"?

Where is reserve in store available?

On which products can I use "Reserve in store"?

When will I receive a confirmation email?

When will I be able to pick up my order?

What do I need to bring to collect the item?

What if I change my mind?

Can I return or exchange my item?

Orders

Can I make changes to my order?

Can I cancel my order?

How do I know if my order was successful?

My order was billed but I haven't received a confirmation email?

Payments

Which payment options do Pas Normal Studios offer?

What items are eligible for my discount or discount code?

Do you offer industry discounts?

Does Pas Normal Studios offer invoice payments?

Do you offer discount vouchers?

Delivery

When can I expect to receive my order?

The address I entered is incorrect, how can I change it?

Where can I find tracking for my order?

Will my order be subject to import duties & taxes?

Shipping

Denmark

Germany

Europe

Norway and Switzerland

United Kingdom

United States

Rest of the world

Exchanges & Refunds

How do I exchange an item?