Customer Service Coordinator
Are you organized, empathetic, and proactive – with a passion for delivering outstanding customer experiences? At Pas Normal Studios, we are seeking a Customer Service Coordinator to ensure seamless service and support for our growing global community of customers and partners.
Your main objectives
Reporting to the Chief Sales Officer, you will join our Customer Care team, focusing on delivering top-tier service. The department handles customer inquiries, manages orders, and ensures smooth post-sales experience. As a Customer Service Coordinator, you will be the first point of contact for customers, resolving issues efficiently, strengthening relationships, and driving customer satisfaction.
Key responsibilities
- Deliver outstanding support via email, phone, and live chat.
- Respond promptly to inquiries with clear, effective communication.
- Resolve complaints professionally, maintaining a high service standard.
- Coordinate with logistics to track orders, manage deliveries, and handle returns/exchanges.
- Assist customers with product information, sizing, and availability.
- Maintain a strong understanding of Pas Normal Studios’ products and collections.
- Document and manage customer interactions and feedback in our CRM system.
- Collaborate with the product team to share insights and improve products based on customer feedback.
- Continuously seek ways to improve service processes and the overall customer experience.
- Represent Pas Normal Studios professionally and positively in all interactions.
- Support retail and digital teams with online order inquiries, product availability, and after-sales service.
- Provide training and guidance to junior customer service team members to ensure consistent service quality.
About you
- Passionate about cycling and genuinely interested in the Pas Normal Studios brand.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities with a customer-first mindset.
- Able to multitask and manage various customer interactions simultaneously.
- Highly organized with keen attention to detail.
- Proficient in customer service software and CRM systems.
- Previous experience in customer service, ideally within retail or e-commerce.
- Able to work independently and collaboratively within a team.
- Fluent in English; additional language skills are an advantage.
You thrive in a problem-solving environment, enjoy taking responsibility for creating great customer experiences, and bring a positive, solution-oriented mindset to everything you do.
What do we offer?
At Pas Normal Studios, we are driven by passion, performance, and accountability. Our mission is to create the best possible products for cycling communities worldwide. We believe work should be fun and inspiring – sparking curiosity, challenging the status quo, and enabling growth as a team and as individuals. You will join a truly international, progressive, and results-oriented team as we continue our ambitious growth journey.
How to apply
Please send your application and CV to job@pasnormalstudios.com before August 15th, 2025, with “Customer Service Coordinator” in the subject line.
If you have any questions about the role, please reach out to Ashleigh Jones (aj@pasnormalstudios.com).
Equal opportunity employer
Pas Normal Studios is an equal opportunity employer, and all aspects of employment reflect that. We don’t discriminate based on race, color, religion, disability, gender identity, sexual orientation, marital status, age, or political orientation no matter where we operate.
Pas Normal Studios wants to inspire people to explore their own road.
Through innovative designs, brand collaborations and the development and sourcing of products and production methods, we aim to be the pioneering brand for dedicated cyclists.
Based in Copenhagen, Denmark, with a global presence and international culture, we are committed to the continuing development of cycling. With inspiration from international art, culture, and fashion, we are a brand defined by contemporary patterns and colors with Scandinavian roots. We are always in pursuit of quality, craftsmanship and sustainable solutions, our products are created for long-term usage, working as a system across seasons.